Mat Makay | Consulting & Coaching Services

Whether you're leading a contact center operation or building your career inside one, the right guidance at the right moment can change everything. With over 20 years of hands-on experience across some of the world's most demanding contact center environments — including Amazon, Walmart, Dell, and Block — Mat brings senior-level expertise directly to you. No consulting firm overhead, no junior associates, no recycled frameworks. Just real, practical insight from someone who has built, scaled, and transformed global WFM and operations functions at every level.

Mat offers two ways to engage. Advisory Calls at $250 per hour are designed for operations leaders, directors, and executives who need direct access to senior WFM strategy — whether you're optimizing a workforce function, deploying AI into your contact center, managing a BPO transition, or solving a challenge your team hasn't seen before. Career Coaching at $150 per hour is built for contact center professionals at any level who are ready to move faster, smarter, and with more intention — from breaking into workforce management to landing that next director role. Both engagements are built around one goal: getting you results in the time we have together.

This approach enables organizations to optimize resources, facilitate informed decision-making, and implement comprehensive strategies that address both immediate challenges and future opportunities.

Mat is also available for speaking engagements — a three-time Customer Contact Week speaker and CCPN Advisory Board member, he brings the same straight-from-the-trenches perspective to conference stages, leadership events, and industry panels. Speaking inquiries are welcome; please allow a minimum of four weeks notice for availability and scheduling.